Verified Veterans LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://verifiedveterans.com/ (the “Site”), use our services, including veteran verification and Stolen Valor reporting, or make purchases. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, email address, telephone number, and other details that you voluntarily give to us when you register on the Site, submit a Stolen Valor report, request veteran verification, make a purchase, subscribe to a membership, or contact us. For veteran verification, we may collect additional information through third-party services like ID.me or during manual verification processes, such as your veteran ID card details, state-issued photo ID, or DD-214 form. However, we do not retain copies of these documents or record video appointments.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase merchandise or subscribe to a membership. We store only very limited, if any, financial information. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Data from Third Parties
We may receive information from third parties, such as ID.me, for verification purposes. This may include confirmation of your veteran status but not the underlying documentation.
User-Generated Content
Information you provide in reports, comments, or other contributions to the Site, such as details in Stolen Valor reports. We treat submitter information as confidential and do not disclose it to the accused or third parties, except as required by law.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Verify your veteran or active-duty status.
- Process and investigate Stolen Valor reports.
- Process purchases, subscriptions, and payments.
- Send you email confirmations, updates, and notifications related to your account or reports.
- Improve our Site, services, and mission to combat Stolen Valor.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Administer promotions, surveys, or other Site features.
- Compile anonymous statistical data and analysis for internal use or with third parties.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your inquiries, questions, and/or other requests.
- Enforce our terms, conditions, and policies.
- Comply with legal obligations and prevent liability.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to comply with the law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe or PayPal), data analysis, email delivery, hosting services, customer service, and marketing assistance. For verification, we use ID.me, and you should review their privacy policy.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With Your Consent
We may disclose your personal information for any other purpose with your consent.
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.
Confidentiality in Reporting
For Stolen Valor reports, your identity and supporting documents are kept strictly confidential. We do not share submitter information with the accused. All documents are held securely and not retained beyond the investigation’s needs.
4. Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission over the Internet can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at the address provided below.
7. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
8. Options Regarding Your Information
Account Information
You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by noting your preferences at the time you register your account with the Site or contacting us using the contact information provided below.
9. California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Verified Veterans LLC
San Bernardino, CA
privacy@verifiedveterans.com
